Who I Am

• EchoClarity Coaching provides professional coaching and leadership development services to individuals and organisations.
• If you have any questions about this Privacy Notice or how your personal information is handled, please contact: info@echoclarity.co.uk

What Information I Collect

Depending on how you interact with EchoClarity Coaching, I may collect:

• Name
• Email address
• Telephone number
• Information submitted through the website contact form
• Coaching questionnaires and assessment responses
• Coaching agreements and related correspondence
• Coaching session notes
• Appointment booking information
• Invoices and payment records
• Newsletter subscription details

I only collect information relevant to responding to enquiries, providing coaching services, and operating the business.

How Your Information Is Used

Your information may be used to:

• Respond to enquiries
• Arrange introductory calls and coaching sessions
• Deliver coaching services
• Maintain coaching records
• Manage coaching agreements
• Issue invoices and maintain financial records
• Send newsletters, updates or information you have requested
• Meet legal, regulatory and tax obligations

I do not sell personal information or share it with third parties for marketing purposes.

Lawful Basis for Processing

Where required under UK GDPR and EU GDPR, personal information is processed on one or more of the following bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests in operating and improving coaching services

Coaching Confidentiality

Coaching conversations are treated as confidential unless:

• You give permission for information to be shared;
• Disclosure is required by law; or
• There is a serious concern regarding the safety or wellbeing of any individual.

Systems and Service Providers

To deliver coaching services, I may use trusted third-party providers including:

• Calendly (appointment scheduling)
• Zoom (online coaching sessions)
• DocuSign (electronic agreements)
• Banking and payment services for invoicing and payments
• Microsoft 365 for secure storage of client records and business administration

Where Zoom transcription or AI-assisted features are available, these will only be used with your explicit agreement.

These providers process information in accordance with their own privacy and security policies.

Newsletters and Marketing

If you choose to subscribe to receive updates or newsletters from EchoClarity Coaching, your contact details will be used only for that purpose.

You may subscribe or unsubscribe at any time by contacting me directly or by using the form at the bottom of this page.

Cookies and Website Analytics

• The EchoClarity website uses cookies to support website functionality and understand how visitors use the site.
• Cookie consent is managed through the website's cookie banner. You can choose whether to accept non-essential cookies when visiting the website.
• The website also uses Google Analytics to help understand website traffic and improve the user experience. Google Analytics collects aggregated and anonymised information about website usage and does not identify individual visitors.

How Long Information Is Kept

• Personal information is retained only for as long as reasonably necessary to provide coaching services and meet legal, accounting and tax obligations.
• Coaching records, agreements, invoices and related business records are normally retained for up to seven years following the end of the coaching engagement unless a longer retention period is required by law.
• When information is no longer required, it will be securely deleted or destroyed.

International Clients

• EchoClarity Coaching works with clients in the United Kingdom and European Union.
• Personal information is processed in accordance with applicable UK GDPR and, where applicable, EU GDPR requirements.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict or object to processing
• Withdraw consent where processing relies on consent
• Lodge a complaint with a relevant data protection authority

UK residents may contact the Information Commissioner's Office (ICO).

Website Enquiries

When you submit a message through the website contact form, the information you provide is used solely to respond to your enquiry and determine whether coaching services may be appropriate for your needs.

Changes to This Notice

This Privacy Notice may be updated from time to time. The latest version will always be available on this website.